Conflict Management Course
Description: Conflict is inevitable and has significantly high impacts to a project team’s ability to perform well. It seems to naturally occur during negotiation of budget, scope, time, resources and more. Conflict can be caused by differences in values, goals, needs, expectations, personalities, attitudes and perceptions. This course is designed to improve project managers, business analysis, and project team’s skills in handling and resolving conflicts to increase the effectiveness of negotiations and a more productive team environment.
This course offers tools and techniques to effectively manage conflict on project teams by providing an understanding of conflict, styles of conflict management, and utilization of conflict by negotiation to achieve conflict resolution. This course shows participants how to gain insight into how to better manage themselves and relationships to prepare for approaches to conflict management and to handle difficult situations.
CDU/PDU: Earn 7 CDU/PDU for both IIBA and PMI certification
Perquisites: We recommend the Introduction to Business Analysis course or equivalent experience.
Intended Audience: Business Analysts, Project Managers, Business Leadership, Project Team Members and others interested in being able to manage conflicts and negotiate within the organization for more effective results.
Understand conflict management and how it is used
Understand your personal and other team members conflict management style
Use techniques to take the emotional response out of the conflict
Understand and practice negotiation techniques to resolve conflicts
How to use negotiation techniques to reduce or resolve conflict
Conflict management definition
Understanding types of conflict and typical causes
Identify your role in the conflict
Understand difference approaches to conflict management
Identify your personal conflict management style
Identify the conflict management styles of others
Determine the best approach to each of the conflict management styles
Positive and negative emotions in conflict
Warning signs of high emotions
Dealing with personal emotion and emotion in others
Cooling down techniques
Separating people from the problem
What is negotiation and why do we need it?
What we can and cannot negotiate in the workplace
The competencies, skills and characteristics of a good negotiator
The stages of negotiation
Behaviors during negotiation
Techniques for negotiation
Uncover needs during negotiation
How to adapt to the situation at hand when negotiating
Plan an effective approach for negotiation
How influence enhance negotiations and conflict management
How critical thinking skills enhance negotiations and conflict management
Recognize and dealing with conflict in negotiations
Using good communication skills during negotiation
Adjust your communication style during negotiation
Knowing yourself, knowing others
Being more strategic
Negotiating across multiple mediums: face-to-face, phone, email, virtually
Creating an action plan
Upcoming Instructor Led Dates: This course is delivered virtually online or in public classrooms. The delivery method is displayed below each scheduled date.
The Uncommon League is an IIBA Endorsed Education Provider. This course is aligned with the BABOK 3.0.
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Enterprise Solutions Instructor - Bob Prentiss is our fearless leader and innovator. Bob is passionate about helping you think, learn and work differently. Bob is an awesome trainer, speaker, mentor, coach, and author. Collector of all things dragon related and Dr. Who fan. Bob is CBAP certified with 25+ years of experience in corporate America; with a background in managing BA centers of excellence, assessing and managing BA maturity, quality, and competency. Bob is an award winning curriculum developer. Bob has presented numerous keynote, workshops, seminars, conferences, and training sessions across North America. Bob is a founding member and past President of the IIBA MSP Chapter.