Business Process Improvement Course
Description: Business Process Improvement is the corner stone to optimizing business processes that better serve your organization’s customers. Process improvement drives cost reduction, accelerated performance, and improved customer service. Business runs on process and process runs the business. This course explores business process improvement techniques and how to apply them to your organizational processes, outlining key tasks and steps needed for process improvement, and defining the success factors for business process improvement efforts and projects. Our business process improvement model is practical, simple and straight forward, providing a methodology neutral approach for greater process improvement success. Attendees will easily apply the skills and techniques learned in this course back on the job with practical hands on examples to bring process improvement theory and techniques into the real world.
CDU/PDU: Earn 7 CDU/PDU for both IIBA and PMI certification
Perquisites: We recommend the Introduction to Business Analysis course or equivalent experience.
Intended Audience: Anyone looking to advance business process improvement efforts and projects in their organization. Business process improvement is a core area of knowledge for all Business Analysts.
Define business process Improvement
Understand the need for business process improvement
Understanding techniques for business process documentation
Getting comfortable with documenting the right level of process improvement
Understand the process improvement steps
Process metric definition, data collection, analysis and reporting
Understand when and when not to pursue the potential improvement
Visualization of the process current state and potential outcomes
Prioritization of process improvement activities to set expectations
Realize process improvements and measurement of their success
Why is business process improvement needed?
Discuss and determine key attributes of ineffective and inefficient business processes
Justification of business process improvement activities
Understanding current and future state metrics for measurements
Understanding the cost of quality in business process improvement
Practical framework and approach to process improvement
Looking at standard process diagrams to drive process improvement investigation
Documenting process inputs, rules and outputs to find improvements
Process metrics definition and measurement – why metrics are important to business process improvement, what they are, how to find them, how to report on them, how to communicate them
Analysis of process issues to determine root cause and key changes needed
Techniques for analyzing process metrics: scatter chart, graphs
Understanding that people aren’t the problem
Getting to the root cause of process issues by exploration, root cause verification and process inconsistency
Determining the point when process improvement provides a diminishing return
Business process design
Approaches to recommending process changes
Setting expectations for planned improvements
Implementation strategies for planned improvements
Organizational change management strategies and techniques for process improvement implementations
The Uncommon League is an IIBA Endorsed Education Provider. This course is aligned with the BABOK 3.0.
Building Customized Training Experiences as Unique as You
The Uncommon League delivers training experiences that focus on topics you need and that are relevant for your organization. Buy only what you need - no customization fees, ever. Our training is flexible with onsite or virtual course options. We got your back.